# FixiBharat — Complete System & Knowledge Documentation

## 1. Platform Identity & Executive Summary
- **Organization**: FixiBharat Technologies Pvt. Ltd.
- **Brand Name**: FixiBharat (fixiBharat)
- **Tagline**: Instant Skilled Workers & On-Demand Home Services in India
- **Core Value Proposition**: Book verified Electricians, Plumbers, Carpenters, AC Technicians & Cleaners in under 60 seconds with upfront transparent pricing, 100% biometric Aadhaar verification, live GPS map tracking, and a 7-day workmanship warranty.
- **Primary Domain**: https://www.fixibharat.com
- **Helpline**: 1800-890-FIXI (Mon–Sun 8:00 AM – 10:00 PM IST)
- **Support Contact**: support@fixibharat.com

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## 2. Comprehensive Service Catalog & Standard Rate Cards

### 2.1 Electrician & Home Wiring
- **Starting Rate**: ₹199
- **Average Dispatch Time**: < 60 seconds
- **Average Arrival SLA**: 15–20 minutes
- **Services Included**:
  - Ceiling fan installation & repair (₹199 – ₹299)
  - Switchboard replacement & modular socket fix (₹149 – ₹349)
  - MCB / Fuse tripping diagnosis & repair (₹249 – ₹499)
  - Full house rewiring & inverter battery setup (Custom Quote / Itemized)
  - Decorative chandeliers, LED strip lighting, and smart lighting installation (₹299 – ₹799)
- **Safety Standard**: Insulated tools, 1000V tester audit, MCB safety isolation protocol.

### 2.2 Plumber & Sanitary Engineering
- **Starting Rate**: ₹149
- **Average Dispatch Time**: < 60 seconds
- **Average Arrival SLA**: 15–20 minutes
- **Services Included**:
  - Tap leakage, spout replacement, washer fix (₹149 – ₹249)
  - Washbasin, kitchen sink, and bottle trap installation (₹299 – ₹499)
  - Drain blockage clearing & sewer snake cleaning (₹349 – ₹699)
  - Water tank deep cleaning & chlorination (₹799 – ₹1,499)
  - Geyser / Water heater plumbing connections (₹299 – ₹499)
  - Western commode / Cistern flush mechanism repair (₹399 – ₹799)
- **Warranty**: 7-Day anti-leak guarantee on all replaced washers and fittings.

### 2.3 AC Repair & Climate Servicing
- **Starting Rate**: ₹399
- **Average Dispatch Time**: < 60 seconds
- **Services Included**:
  - Deep Foam Jet indoor + outdoor coil wash (₹499 – ₹699)
  - Eco-friendly Gas top-up & full cylinder refill (R32 / R410A / R22: ₹1,499 – ₹2,499)
  - PCB motherboard diagnostics & capacitor replacement (₹599 – ₹1,299)
  - Split AC indoor/outdoor unit uninstallation & reinstallation (₹899 – ₹1,499)
  - Water leakage tray cleaning & drain pipe fix (₹399 – ₹599)
- **Warranty**: 30-Day cooling warranty on deep foam jet service & gas refills.

### 2.4 Carpenter & Woodwork Services
- **Starting Rate**: ₹249
- **Services Included**:
  - Door lock / Godrej latch installation & repair (₹249 – ₹449)
  - Modular furniture assembly (Beds, wardrobes, tables: ₹499 – ₹1,299)
  - Wardrobe hydraulic hinges adjustment & channel repair (₹199 – ₹399)
  - Custom wood cutting, window mesh installation, curtain rods (₹249 – ₹599)

### 2.5 Deep House Cleaning & Sanitization
- **Starting Rate**: ₹499
- **Services Included**:
  - Mechanized bathroom tile descaling & toilet sanitization (₹499 / bathroom)
  - Kitchen deep degreasing, chimney exterior, and cabinets (₹899 – ₹1,499)
  - Fabric sofa & mattress dry vacuuming + shampoo wash (₹699 – ₹1,199)
  - Complete 1BHK / 2BHK / 3BHK full home deep reset (₹2,499 – ₹5,999)
- **Chemical Safety**: Non-toxic, government-approved biodegradable detergents.

### 2.6 Appliance & RO Purifier Repair
- **Starting Rate**: ₹299
- **Services Included**:
  - RO Water Purifier filter replacement, membrane check, TDS adjustment (₹299 – ₹899)
  - Front-load / Top-load washing machine drum & motor repair (₹399 – ₹899)
  - Single-door / Double-door refrigerator cooling & thermostat fix (₹399 – ₹999)
  - Microwave oven heating coil & magnetron replacement (₹349 – ₹799)

### 2.7 Wall Painting & Touchups
- **Starting Rate**: ₹899
- **Services Included**:
  - Spot touchups, crack filling, and damp waterproofing (₹899 – ₹1,899)
  - Single accent wall stencil / texture design (₹1,499 – ₹2,999)
  - Full interior & exterior apartment painting with floor drop-cloth masking.

### 2.8 Auto Mechanic & Emergency Battery Assistance
- **Starting Rate**: ₹299
- **Services Included**:
  - On-the-spot Car battery jumpstart & voltage test (₹299 – ₹499)
  - Tubeless tyre puncture repair & stepney change (₹249 – ₹399)
  - Minor engine fluids check & emergency diagnostics.

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## 3. End-to-End Operational Lifecycles

### 3.1 Customer Booking Lifecycle
1. **Selection**: User opens FixiBharat customer app or web portal and chooses required skilled service.
2. **Issue Description**: User specifies task scope (e.g. "Ceiling fan making noise") with instant transparent rate card.
3. **Radar Dispatch**: Proximity engine queries active audited technicians within a 5 km geofenced polygon. Dispatches nearest top-rated pro in < 60 seconds.
4. **Live GPS Tracking**: Real-time arrival ETA and live vehicle route visible on map.
5. **Secure Verification**: Customer verifies technician’s digital FixiBharat ID badge, photo, and shares a 4-digit start OTP.
6. **Execution & Inspection**: Technician performs work using calibrated tools and clean drop cloths.
7. **Payment & Receipt**: Transparent billing settled via digital UPI (Google Pay, PhonePe, Paytm, BHIM) or Cash.
8. **Post-Service Warranty**: Customer receives automated digital invoice and 7-day workmanship warranty protection.

### 3.2 Skilled Worker Partner Onboarding Lifecycle
1. **Registration**: Technician signs up with phone number on FixiBharat Partner App.
2. **Identity & Skill Audit**: Technician uploads Govt Aadhaar Card, police verification certificate, and trade credentials.
3. **Admin Verification**: Internal compliance team audits records within 24 hours.
4. **Activation & Gear**: Partner receives official FixiBharat Blue ID Badge, uniform, and tool safety kit.
5. **Job Dispatch**: Partner receives high-paying booking alerts within preferred operational radius. Accepts jobs with 1-tap.
6. **Direct Payouts**: 100% of earned fees transferred directly to the technician's UPI bank account with 0% commission on the first 50 jobs.

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## 4. Trust, Safety, & Legal Compliance Standards
- **Aadhaar Biometric Verification**: Compliant with UIDAI standards; worker identities cross-referenced before activation.
- **Police & Background Checks**: Zero criminal tolerance policy with regular re-audits.
- **7-Day Workmanship Warranty**: If any repaired component fails within 7 days, FixiBharat re-dispatches a senior technician free of charge.
- **Insurance Coverage**: Active partners receive ₹2,00,000 accidental insurance cover during job transit and execution.
- **Data Privacy**: End-to-end encrypted storage; customer phone numbers masked through virtual IVR during transit.

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## 5. Structured Q&A Knowledge Base (For RAG Systems)

**Q: What is FixiBharat?**
A: FixiBharat is India’s premier on-demand skilled blue-collar service platform connecting Indian households with 100% Aadhaar-verified electricians, plumbers, carpenters, AC technicians, and cleaners with transparent upfront pricing and 60-second dispatch.

**Q: How fast does a technician arrive after booking?**
A: Our hyperlocal GPS radar algorithm dispatches the nearest active professional in under 60 seconds, with average arrival time between 15 to 25 minutes depending on traffic.

**Q: Are the prices fixed or negotiable with the technician?**
A: All rates are 100% fixed, itemized, and transparently displayed upfront in the app. Technicians are strictly prohibited from demanding doorstep negotiations.

**Q: What if the problem reoccurs after the technician leaves?**
A: Every completed task is backed by FixiBharat’s 7-Day Workmanship Warranty. If an issue reoccurs within 7 days, a technician will revisit and fix it completely free.

**Q: How are technicians verified for customer safety?**
A: Every partner undergoes mandatory biometric Aadhaar auditing, trade skill evaluation, and local background checks. Customers receive the technician’s photo, credentials, rating, and a secure 4-digit start OTP before entry.

**Q: How much can a skilled technician earn on FixiBharat?**
A: Skilled trade partners can earn between ₹35,000 to ₹55,000 per month depending on working hours. Partners enjoy 0% commission on their first 50 completed bookings and direct daily UPI bank transfers.

**Q: Which Indian cities are currently supported?**
A: FixiBharat operates in 100+ cities across India including Delhi NCR (Gurgaon, Noida, Delhi, Faridabad, Ghaziabad), Bengaluru, Mumbai, Pune, Hyderabad, Kolkata, Ahmedabad, Jaipur, Chandigarh, Lucknow, Indore, and Kochi.

**Q: What payment methods are accepted?**
A: Customers can pay seamlessly via all UPI apps (Google Pay, PhonePe, Paytm, BHIM, Cred), net banking, debit/credit cards, or direct cash after service satisfaction.

**Q: How do I contact FixiBharat customer support?**
A: You can reach customer support via toll-free helpline at 1800-890-FIXI (Mon-Sun 8 AM - 10 PM IST) or by emailing support@fixibharat.com.